• What are cash-back rewards?

    Relay cash-back rewards is a program where Relay rewards its customers when they spend their monthly payouts by paying a percentage of that purchase amount back to the Relay customer. For example, if you spend $100 of your payouts, and your cash-back earn rate that month is 3%, then Relay will reward you with $3 cash-back.

    Most cash-back rewards programs earn between 1%-2%. Some programs have promotional earn rates and others give back a little bit more when individuals spend within specific categories, like gas or groceries. With Relay, the lowest cash-back earn rate we offer is 3% (that’s 3% cash-back in the first year of a 3-year Relay plan). And the highest cash-back earn rate we offer is 13% (that’s 13% cash-back in the seventh year of a 7-year Relay plan).

    Relay customers can earn cash-back on all purchases, except when you enter a PIN or make an ACH transfer. Relay Cards can be used everywhere Visa debit cards are accepted, and rewards are paid on qualifying transactions regardless of the category, merchant, or time of the year in which you decide to spend your monthly payouts.

  • What purchases qualify for cash-back rewards?

     

    You are eligible to earn cash-back rewards when you spend your Relay Planned-Spend Account monthly payouts loaded onto your Relay Card. Relay customers can earn cash-back on all purchases, except when you enter a PIN or make an ACH transfer, everywhere Visa debit cards are accepted, regardless of the category, merchant, or time of the year in which you decide to spend your monthly payouts.

    Qualifying transactions are non-PIN, non-ACH purchases made with your Relay Card.

    You will not earn cash-back rewards if you:

    • Withdraw cash via ATM or teller
    • Transact by entering a PIN number
    • Transact by entering your ACH account information, or
    • Spend funds directly loaded onto the Relay Card from a source other than your Planned-Spend Account. Only the monthly payouts from your Planned-Spend Account are eligible for cash-back rewards.

    Remember: When making a purchase, you may be asked “Credit or Debit?” If you select “Credit”, you may be prompted for your signature. If you select “Debit”, you will be prompted to enter a PIN. The choice is yours to make, but selecting “Credit” earns cash-back rewards, while selecting “Debit” does not qualify for cash-back rewards.

    If you make a purchase that does not qualify for cash-back rewards, you will not lose the opportunity to earn those rewards. You can add funds back to your Relay card to replace the funds spent on a non-qualifying transaction.

    For example, let’s assume you receive a payout of $200 from your Planned-Spend Account, and you are currently earning 5% cash-back. You spend $150 of the payout on qualifying transactions and earn cash-back rewards in the process ($7.50). You spend another $50 in a debit transaction, by entering a PIN at the grocery store. That $50 purchase would not qualify for cash-back rewards because it was a debit purchase, not a credit purchase. However, if you add an additional $50 back to your Relay Card and make a qualifying transaction with those funds, you would be able to earn the remaining cash-back reward opportunity (in this case, $2.50).

  • Do my cash-back rewards expire?

    You may earn cash-back rewards when you spend your monthly payouts on all purchases, except when you enter a PIN or make an ACH transfer, and those earned rewards never expire. Your rewards are loaded onto your Relay Card and you can spend your cash-back rewards everywhere Visa debit cards are accepted, whenever you choose.

  • What are my cash-back earn rates?

    Your cash-back earn rate schedule is determined by the specific Planned-Spend Account you choose at enrollment. We offer plans that range from 3 to 7 years in duration. Your specific cash-back earn rate schedule will be documented and provided to you when you open the account.

    For example, if you choose a Relay plan with a 3-year term, you will have the following cash-back earn rates when you spend your monthly payouts on all purchases (except when you enter a PIN or make an ACH transfer):

    • 3% for the first year
    • 4% for the second year
    • 5% for the third year

    And, if you choose a Relay plan with a 7-year term, you will have the following cash-back earn rates when you spend your monthly payouts on all purchases (except when you enter a PIN or make an ACH transfer):

    • 7% for the first year
    • 8% for the second year
    • 9% for the third year
    • 10% for the fourth year
    • 11% for the fifth year
    • 12% for the sixth year
    • 13% for the seventh year

    To see how cash-back rates change with a given Planned-Spend Account term, check out our Plan Builder here.

  • If I don’t spend my monthly payouts, will I still earn cash-back rewards?

    You can earn cash-back rewards when you spend your monthly payouts on all purchases (except when you enter a PIN or make an ACH transfer) when you spend the monthly payouts loaded onto your Relay Card, regardless of what month they were loaded onto your Relay Card. If you have a leftover balance on your Relay Card at the end of any given month, you can spend that leftover amount in the future, and you will earn cash-back rewards for those leftover funds at that time. There is no need to spend the whole of your payout in any given month. You can let your payout balance accrue over time and spend it whenever you see fit.

    Keep in mind that your cash-back rate increases 1% per year each year that you’re a Relay customer. For example, if you have a 5-year plan, you’ll earn the following cash-back rates over the life of the product:

    • 5% on payouts received during the first 12 months
    • 6% on payouts received during the next 12 months
    • 7% on payouts received during the next 12 months
    • 8% on payouts received during the next 12 months
    • 9% on payouts received during the last 12 months

    If you were to let payouts accrue on your Relay Card, we would credit you the highest cash-back earn rate available to you. For example, let’s say you are on the 18th month of a $200 per month, 5-year Relay plan, and you have not yet spent any of your payouts. You would have $3,600 on your Relay Card, ready to earn cash-back. If you were to spend $1,200 in month 18 (6 monthly payouts of $200), you would earn 6% cash-back on that amount, because 6% is the highest cash-back earn rate available to you in the second year of your 5-year term. When you choose to spend the remaining $2400 on your Relay Card (the amount you accrued in the 1st 12 months of your 5-year term), you would earn 5% cash-back on those funds.

  • Is there a limit to the cash-back rewards I can earn?

    Yes, there is. Your cash-back earn rate schedule is determined by the specific Planned-Spend Account you choose at enrollment. We offer plans with terms ranging from 3 to 7 years. Your monthly payouts are determined by the amount of your one-time lump sum and by the term selected. Additional funds loaded onto your Relay Card via ACH will not earn cash-back rewards.

  • Can I earn cash-back rewards on earned cash-back money?

    No, you cannot. Once you’ve earned cash-back rewards and those funds are loaded onto your Relay Card, your cash-back rewards are not eligible to earn additional cash-back rewards. You can spend your cash-back rewards whenever you choose, everywhere Visa debit cards are accepted. But, spending those funds won’t earn you additional cash-back rewards.

  • Why haven’t cash-back rewards posted in my Relay App for recent transactions?

    Transactions must be fully settled before earned cash-back rewards will reflect in your Relay App in the Cash-back Rewards section. Settlement usually takes 2-3 business days but can occasionally take longer. If the rewards still haven’t posted after a full two weeks, please call us at 1-844-505-1477 (Option 2). We’d be happy to investigate the situation further.

    See this FAQ to understand when earned cash-back rewards will be credited to your Relay Card.

    Note: You will not earn cash-back rewards on purchases you make when you enter your PIN, on cash ATM withdrawals, or on any non-Planned Spend Account funds loaded directly onto your Relay Card via ACH.

  • When are cash-back rewards credited to my Relay Card?

    We refer to the time between monthly payouts as your “reward-earning period,” and each month we will score the purchases you make with your Relay Card during the previous reward-earning period to determine your next cash-back reward.  

    To score your Relay Card purchases, we add up all purchases (except when you enter a PIN or make an ACH transfer) made with your monthly payouts and credit the cash-back to your Relay Card account within one month.

    So, for example, if you receive a monthly payout on January 2nd, we’ll score your activity during January 2nd through February 1st, add up all cash-back rewards earned during that period, and credit your Relay Card with those cash-back rewards by March 2nd.

  • What happens if I return something I purchased with my Relay Card?

    If you return something that you purchased with a Relay Card, we will remove any cash-back rewards associated with that purchase and restore your ability to earn those cash-back rewards on a future purchase (except when you enter a PIN or make an ACH transfer).

    If you’ve already been paid a cash-back reward for a transaction that was later reversed for any reason, including a return, we will net that reward against any future cash-back rewards payments to your Relay Card.