• Where can I download the Relay App?

    The Relay App is available for download on the Google Play Store for Android devices. We are in the process of publishing an iOS version of the Relay App for the App Store and will notify all users once the mobile app is live.

    Regardless of mobile device, all Relay customers can access their latest account information by logging in at www.relayrewards.com/login and clicking on “My Dashboard.”

  • What information can I see in the Relay App?

    You can view all of the following at www.relayrewards.com, or in the Relay App:

    • Your Planned-Spend Account information
    • The total balance on your Relay Card, including pending transactions
    • The amount of cashback rewards you’ve been paid to date
    • The pending cashback rewards that you have earned and have yet to be paid, and the corresponding the payout dates 
  • My Relay App "Good to Spend" and "Pending Transactions" balances look off based on my account activity. Why might that be?

    Hotels will typically ask you upon arrival for a card to authorize a pre-set amount of funds to pay for any incidentals/damages during your stay. If there are no issues with your room upon checkout, the authorization will eventually expire. While the authorization is not an actual purchase, your Relay App balances will reflect that the funds are technically tied up.

    For this reason, we recommend using a separate card for the pre-authorization to avoid any confusion. Upon check-out, if you do need to pay for incidentals/damages, you can always request the hotel to swipe your Relay Card instead to pay for the actual amount incurred.

  • How do I change my Relay App access code?

    In the Relay App, go to Menu, then Settings, and then choose Security to change your access code. 

  • What if I forgot my email or password?

    If you forget your password, open the Relay App and select Forgot Password on the login screen. If you forget your email, or if you no longer have access to the email used to open your Planned-Spend Account), please call the Relay customer support team at 1-844-505-1477 (Option 2).