Relay Visa® Prepaid Card ("Relay Card")
What is the Relay Card?
Your monthly payouts are deposited to your Relay Visa® Prepaid Card (“Relay Card”). When you use the Relay Card to spend your payouts, you can earn cash-back rewards on all purchases, except when you enter a PIN or make an ACH transfer. Your cash-back earn rate schedule is determined by the specific Planned-Spend Account you choose at enrollment.
What is the difference between a Relay Planned-Spend Account and a Relay Card?
The two are related because your Relay Planned-Spend Account generates monthly payouts that are loaded directly onto your Relay Card. Your Relay Card is the card you’ll then use to spend your payouts and earn cash-back rewards on all purchases (except when you enter a PIN or make an ACH transfer).
It's important to point out that the balances of your Planned-Spend Account and your current Relay Card balance are two distinct, separate amounts. You can track both the remaining payouts from your Planned-Spend Account and the current balance of your Relay Card account via the Relay mobile app or by logging in at RelayRewards.com.
I just enrolled in Relay. When should I receive my Relay Card?
Once you’ve enrolled in a Relay Planned-Spend Account and Relay Card and your one-time lump sum is verified and received by Guggenheim Life and Annuity Company, we’ll ship you a Relay Card. You can expect to receive your Relay Card in the mail within 7-10 days after you’ve enrolled to become a Relay customer. Your first monthly payout will already be loaded onto your Relay Card, so you’ll just need to activate your Relay Card and you can start spending and earning incredible cash-back rewards. If you have not received your card within 10 days, please call 1-844-505-1477 (Option 2) to order a new one.
Why wasn’t my address accepted?
One reason your address may not have been accepted is that we do not mail to P.O. boxes at this time. Another reason your address may not have been accepted could be because the address you entered is not your primary address. Your primary address is most likely the one on your driver's license or state ID, and must be a physical location. If the primary address provided is still not working, please call Relay customer support at 1-844-505-1477 (Option 2).
How do I activate my Relay Card?
Activate your Relay Card by calling 1-866-484-1206.
Can I transfer additional funds onto my Relay Card?
Yes, you can load more funds onto your Relay Card. Additional funds can be loaded to your Relay Card via ACH from an external bank account. This includes direct deposit services whereby a portion of your paycheck can be sent each pay period to your card.
Note: You cannot add more funds to your Relay Planned-Spend Account at any point over your plan term at this time. In addition, you will not earn cash-back rewards on any additional funds that you load onto your Relay Card. Your cash-back earn rate only applies to your monthly payouts drawn from the one-time lump sum you provided upfront to open your Planned-Spend Account.
For example, if you opened a 3-year Planned-Spend Account with a $7,165 one-time lump sum, you will have $200 payouts loaded onto your Relay Card each month for three years. If you load another $3,000 to your card, you can spend all those funds as you choose, but you would only earn cash-back rewards on your $200 monthly payouts.
See this FAQ to learn how you can use the Relay mobile app to load additional funds to your Relay Card by locating your account and routing numbers and initiating ACH transfers. Most banks transfer funds within 3-5 business days, excluding weekends and bank holidays. Some banks allow you to select delivery options, including next day transfers. Please refer to the Cardholder Agreement for more information.