Questions? We have answers.

Why haven’t cashback rewards posted in my Relay App for recent transactions?

Transactions must be fully settled before earned cashback rewards will reflect in your Relay App in the cashback Rewards section. Settlement usually takes 2-3 business days but can occasionally take longer. If the rewards still haven’t posted after a full two weeks, please call us at 1-844-505-1477 (Option 2). We’d be happy to investigate the situation further.

See this FAQ to understand when earned cashback rewards will be credited to your Relay Card.

Note: You will not earn cashback rewards on purchases you make when you enter your PIN, on cash ATM withdrawals, or on any non-Planned Spend Account funds loaded directly onto your Relay Card via ACH. 

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