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If I don’t spend my monthly payouts, will I still earn cash-back rewards?

You can earn cash-back rewards when you spend your monthly payouts on all purchases (except when you enter a PIN or make an ACH transfer) when you spend the monthly payouts loaded onto your Relay Card, regardless of what month they were loaded onto your Relay Card. If you have a leftover balance on your Relay Card at the end of any given month, you can spend that leftover amount in the future, and you will earn cash-back rewards for those leftover funds at that time. There is no need to spend the whole of your payout in any given month. You can let your payout balance accrue over time and spend it whenever you see fit.

Keep in mind that your cash-back rate increases 1% per year each year that you’re a Relay customer. For example, if you have a 5-year plan, you’ll earn the following cash-back rates over the life of the product:

  • 5% on payouts received during the first 12 months
  • 6% on payouts received during the next 12 months
  • 7% on payouts received during the next 12 months
  • 8% on payouts received during the next 12 months
  • 9% on payouts received during the last 12 months

If you were to let payouts accrue on your Relay Card, we would credit you the highest cash-back earn rate available to you. For example, let’s say you are on the 18th month of a $200 per month, 5-year Relay plan, and you have not yet spent any of your payouts. You would have $3,600 on your Relay Card, ready to earn cash-back. If you were to spend $1,200 in month 18 (6 monthly payouts of $200), you would earn 6% cash-back on that amount, because 6% is the highest cash-back earn rate available to you in the second year of your 5-year term. When you choose to spend the remaining $2400 on your Relay Card (the amount you accrued in the 1st 12 months of your 5-year term), you would earn 5% cash-back on those funds.

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